/* V12.5.35c — Technical Service UI Systemic Alignment
   Assistência Técnica passa a obedecer o shell visual compartilhado do Portal. */

/* =========================
   PÁGINAS / EIXOS
   ========================= */
html body.ui-unified #content:has(.support-kpis) > .standard-page-head,
html body.ui-unified #content:has(.support-kpis) > .support-kpis,
html body.ui-unified #content:has(.support-kpis) > .client-panel,
html body.ui-unified #content:has(.support-ticket-list) > .client-page-head,
html body.ui-unified #content:has(.support-ticket-list) > .support-ticket-list{
  width:100%!important;
  max-width:none!important;
  margin-left:auto!important;
  margin-right:auto!important;
  box-sizing:border-box!important;
}

html body.ui-unified #content:has(.support-kpis) > .client-panel{
  overflow:hidden!important;
}

.support-kpis{
  display:grid!important;
  grid-template-columns:repeat(4,minmax(0,1fr))!important;
  gap:12px!important;
}

.support-ticket-list{
  display:grid!important;
  gap:12px!important;
}

.support-ticket-card{
  width:100%!important;
  box-sizing:border-box!important;
  margin:0!important;
  border:1px solid var(--ax-card-line,#dfe5ec)!important;
  border-radius:12px!important;
  padding:14px 16px!important;
  background:#fff!important;
  box-shadow:0 1px 2px rgba(20,32,51,.04)!important;
}

.support-table{
  width:100%!important;
  max-width:none!important;
  overflow-x:auto!important;
}

.support-table table{
  width:100%!important;
  min-width:900px!important;
}

/* =========================
   MODAIS DA ASSISTÊNCIA
   ========================= */
html body #modalRoot .modal:has(.support-thread-modal),
html body #modalRoot .modal:has(.support-internal-modal),
html body #modalRoot .modal:has(.support-close-modal),
html body #modalRoot .modal:has(.support-open-modal){
  width:min(920px,calc(100vw - 36px))!important;
  max-width:920px!important;
  overflow-x:hidden!important;
  padding:0!important;
  border-radius:12px!important;
  box-sizing:border-box!important;
}

.support-thread-modal,
.support-internal-modal,
.support-close-modal,
.support-open-modal{
  width:100%!important;
  min-width:0!important;
  max-width:none!important;
  box-sizing:border-box!important;
  overflow:hidden!important;
}

.support-ticket-title{
  display:flex!important;
  align-items:flex-start!important;
  justify-content:space-between!important;
  gap:14px!important;
  padding:18px 44px 14px 18px!important;
  margin:0!important;
  border-bottom:1px solid #e8ecf1!important;
  background:#fff!important;
}

.support-ticket-title h3{
  margin:2px 0 4px!important;
  font-size:17px!important;
  line-height:1.2!important;
}

.support-ticket-title p{
  margin:0!important;
  color:#667085!important;
  overflow-wrap:anywhere!important;
}

.support-admin-grid{
  display:grid!important;
  grid-template-columns:minmax(0,1fr) minmax(0,1fr)!important;
  gap:12px!important;
  padding:14px 18px 0!important;
}

.support-admin-actions{
  display:flex!important;
  align-items:center!important;
  gap:8px!important;
  flex-wrap:wrap!important;
  padding:10px 18px 14px!important;
  margin:0!important;
  border-bottom:1px solid #edf1f5!important;
}

.support-thread{
  display:flex!important;
  flex-direction:column!important;
  gap:9px!important;
  width:auto!important;
  max-height:44vh!important;
  overflow-y:auto!important;
  overflow-x:hidden!important;
  margin:0!important;
  padding:16px 18px!important;
  border:0!important;
  border-radius:0!important;
  background:#f8fafc!important;
  box-sizing:border-box!important;
}

.support-message{
  display:block!important;
  width:max-content!important;
  max-width:min(72%,620px)!important;
  min-width:120px!important;
  box-sizing:border-box!important;
  border:1px solid #dfe5ec!important;
  border-radius:12px!important;
  padding:10px 12px!important;
  background:#fff!important;
  overflow-wrap:anywhere!important;
}

.support-message.customer{
  align-self:flex-end!important;
  margin:0!important;
  background:#fff8f8!important;
  border-color:#f0d5d7!important;
}

.support-message.internal-note{
  align-self:flex-start!important;
  margin:0!important;
  background:#fff8df!important;
  border-color:#eadba5!important;
}

.support-message>div{
  display:flex!important;
  align-items:center!important;
  justify-content:space-between!important;
  gap:14px!important;
}

.support-message p{
  margin:5px 0 0!important;
  white-space:pre-wrap!important;
  line-height:1.45!important;
}

.support-reply{
  display:grid!important;
  grid-template-columns:minmax(0,1fr) auto!important;
  gap:10px!important;
  align-items:end!important;
  width:100%!important;
  padding:14px 18px 18px!important;
  margin:0!important;
  border-top:1px solid #e8ecf1!important;
  background:#fff!important;
  box-sizing:border-box!important;
}

.support-reply.internal{
  grid-template-columns:minmax(0,1fr) minmax(180px,220px) auto!important;
}

.support-reply textarea{
  display:block!important;
  width:100%!important;
  max-width:none!important;
  min-width:0!important;
  min-height:82px!important;
  box-sizing:border-box!important;
  resize:vertical!important;
}

.support-reply select{
  display:block!important;
  width:100%!important;
  min-width:0!important;
  max-width:none!important;
  box-sizing:border-box!important;
}

.support-reply .btn{
  min-width:128px!important;
  max-width:180px!important;
  white-space:normal!important;
  align-self:end!important;
}

.support-thread-modal > .client-invite-actions,
.support-internal-modal > .client-invite-actions,
.support-close-modal > .client-invite-actions,
.support-open-modal > .client-invite-actions{
  display:flex!important;
  justify-content:flex-end!important;
  gap:8px!important;
  width:100%!important;
  padding:0 18px 18px!important;
  box-sizing:border-box!important;
}

.support-open-grid{
  padding:16px 18px 0!important;
}

.support-open-modal .support-awareness,
.support-open-modal #supportTermsPreview{
  margin-left:18px!important;
  margin-right:18px!important;
}

/* Evita qualquer filho provocar scroll lateral no modal. */
.support-thread-modal *,
.support-internal-modal *,
.support-close-modal *,
.support-open-modal *{
  min-width:0;
}

/* =========================
   RESPONSIVO
   ========================= */
@media(max-width:1100px){
  .support-kpis{
    grid-template-columns:repeat(2,minmax(0,1fr))!important;
  }
  .support-reply.internal{
    grid-template-columns:minmax(0,1fr) minmax(160px,200px)!important;
  }
  .support-reply.internal .btn{
    grid-column:1/-1!important;
    justify-self:end!important;
  }
}

@media(max-width:760px){
  .support-kpis{
    grid-template-columns:1fr 1fr!important;
  }

  html body #modalRoot .modal:has(.support-thread-modal),
  html body #modalRoot .modal:has(.support-internal-modal),
  html body #modalRoot .modal:has(.support-close-modal),
  html body #modalRoot .modal:has(.support-open-modal){
    width:calc(100vw - 12px)!important;
    max-width:none!important;
    max-height:96vh!important;
    border-radius:10px!important;
  }

  .support-ticket-title{
    flex-direction:column!important;
    padding:16px 40px 12px 14px!important;
  }

  .support-admin-grid{
    grid-template-columns:1fr!important;
    padding-left:14px!important;
    padding-right:14px!important;
  }

  .support-admin-actions{
    padding-left:14px!important;
    padding-right:14px!important;
  }

  .support-thread{
    padding:14px!important;
    max-height:42vh!important;
  }

  .support-message{
    max-width:92%!important;
  }

  .support-reply,
  .support-reply.internal{
    grid-template-columns:1fr!important;
    padding:12px 14px 14px!important;
  }

  .support-reply .btn,
  .support-reply.internal .btn{
    width:100%!important;
    max-width:none!important;
    grid-column:auto!important;
    justify-self:stretch!important;
  }

  .support-thread-modal > .client-invite-actions,
  .support-internal-modal > .client-invite-actions,
  .support-close-modal > .client-invite-actions,
  .support-open-modal > .client-invite-actions{
    padding-left:14px!important;
    padding-right:14px!important;
  }

  .support-open-grid{
    grid-template-columns:1fr!important;
    padding-left:14px!important;
    padding-right:14px!important;
  }

  .support-open-grid .wide{
    grid-column:auto!important;
  }

  .support-open-modal .support-awareness,
  .support-open-modal #supportTermsPreview{
    margin-left:14px!important;
    margin-right:14px!important;
  }
}

@media(max-width:520px){
  .support-kpis{
    grid-template-columns:1fr!important;
  }
}